Frequently Asked Questions
Delivery & Shipping
When will my delivery arrive?
When will my delivery arrive?
Within 15 working days. If you need a more specific answer than that, you can always contact our support.
What does shipping cost?
What does shipping cost?
Add the product to the cart and enter your postal code to see the shipping price.
Is shipping included in the prices?
Is shipping included in the prices?
No, add the products to the shopping cart and enter the postal code to get the total price.
Can we pick up the product from you?
Can we pick up the product from you?
Yes, the warehouse is in Herleshausen. Otherwise, we have quite good prices for shipping to your delivery address.
Payment & Documents
Payment options
Payment options
We work with invoice, Klarna Checkout, leasing, and rental, to offer our customers as secure a purchasing experience as possible.
Can we get a receipt?
Can we get a receipt?
Log in to your order.
Returns & Warranty
Returns
Returns
Terms (link):
Warranty
Warranty
1-year warranty for professional workshops.
Products & Installation
Do you have used or demo copies?
Do you have used or demo copies?
No!
Can we get spare parts?
Can we get spare parts?
Spare parts are available for at least 5 years from the date of purchase.
What concrete/thickness should it be to set up a two-post lift?
What concrete/thickness should it be to set up a two-post lift?
The two-post lift should be anchored in concrete C20/25 DIN1045:2001-D7, double-reinforced with an expansion of at least 4000 x 2000 x 200 mm.