Shipping policy

Toolwiser – Shipping Policy

At Toolwiser, our goal is to provide fast, reliable and transparent delivery for all customers. By placing an order on Toolwiser.com, you agree to the terms outlined in this Shipping Policy.

We primarily ship within Sweden at fixed shipping rates. For deliveries to other European countries, please contact our support team for shipping information.

1. General Shipping Information

By ordering from Toolwiser, the customer confirms:

• They are at least 18 years old, or have legal guardian approval

• They understand our shipping terms and responsibilities

• They accept that delivery times may vary depending on product type and availability

Toolwiser reserves the right to update shipping fees and correct any errors in pricing or product information before dispatch.

2. Order Processing & Stock Status

Orders are placed through our webshop and processed during business hours.

Our stock levels are updated continuously, but variations may occur.
If an item becomes unavailable after ordering, we will contact you to arrange:

• A replacement product

• A later delivery date

• A full refund

3. Pre-Orders & Special Orders

For pre-orders (delivery times exceeding 30 days), full advance payment is required.

Special orders and custom orders cannot be cancelled, returned or refunded, as these items are ordered specifically for the customer.

4. Delivery Times

Estimated delivery time is typically:

3–15 working days, depending on:

• Product size

• Stock location

• Transport method

• Delivery destination

Large freight items (such as lifts, machines and heavy equipment) may require extended handling time.

We aim to provide the fastest delivery possible and will notify you of any delays.

5. Freight Deliveries & Customer Responsibilities

Many Toolwiser products are heavy or oversized and require palletised freight.

The customer is responsible for:

• Being available to receive the delivery at the agreed time

• Ensuring proper road access for delivery vehicles

• Providing suitable unloading equipment (e.g., forklift, pallet truck) unless otherwise agreed

If the customer cannot receive or unload the goods, additional charges may apply for redelivery or extra handling.

6. Service Point Deliveries

For shipments delivered to a service point:

• Packages must be collected within the carrier’s time limit

• Unclaimed packages will be returned to Toolwiser

Unclaimed packages incur a 1,500 SEK return and handling fee.

7. Inspection Upon Delivery

The customer must inspect all goods immediately at the time of delivery.

If damage is detected:

1. Note the damage directly on the carrier’s delivery slip

2. Report the damage to the transport company within 7 days

3. Contact Toolwiser with photos and the damage case number

Claims submitted after the 7-day period may not be accepted by the carrier.

8. Shipping Outside Sweden (EU Deliveries)

We deliver to customers across Europe upon request.

Customers outside Sweden must contact us before ordering to confirm:

• Shipping cost

• Delivery timeline

• Customs requirements (if applicable)

For European B2B customers, VAT handling can be arranged according to EU regulations.

9. Delivery Delays

If a delivery delay occurs, we will inform you as soon as possible.
Toolwiser is not responsible for delays caused by:

• Shipping carriers

• Customs inspections

• Weather or force majeure situations

10. Incorrect Address or Failed Delivery

If the customer provides an incorrect or incomplete address, resulting in:

• Failed delivery

• Return to sender

• Additional carrier charges

These costs will be billed to the customer.

11. Contact Information

For questions about deliveries, tracking, or freight options:

Email: hello@toolwiser.com
Phone: +46 10 888 78 00
Address: Regeringsgatan 29, 111 51 Stockholm, Sweden